For over a decade Amy Muller has been a dedicated member of the American Red Cross, driven by a desire to step out of her comfort zone and make a meaningful impact in the lives of those facing adversity. As the Colorado and Wyoming Volunteer/Staff Relations Lead for Mass Care and Disaster Action Team (DAT), Amy’s journey with the Red Cross has been marked by compassion, resilience and countless heartwarming moments.
Amy’s commitment to the Red Cross is deeply rooted in her belief that volunteering provides an opportunity to contribute to the well-being of communities during their most challenging times. Her experiences on deployment have been particularly rewarding, leaving an indelible mark on her heart.
A memorable experience took place in a rural area of South Carolina, where families devastated by Hurricane Matthew had lost everything. In a shelter Amy received a heartfelt card from a family expressing their gratitude. The simple act of saying “Thank-you” resonated with her, serving as a lasting reminder of the profound impact even the smallest gestures can have.
Another deployment occurred in Florida, where she supervised a shelter accommodating over 1200 people, the youngest being 72 years old. Amidst the chaos a man and his dog, Lulu, attempted to enter through an area closed to animals. Amy, tired and overworked after a 12-hour shift, redirected them to the appropriate entrance. The man then showcased Lulu’s “services” – a delightful display of wiggling, dancing, and rolling that melted Amy’s fatigue away. Lulu, a mere “three or four pounds of fluff,” turned out to be a service animal, showcasing the unexpected moments of joy that often emerge during a crisis.
Reflecting on her experiences, Amy emphasizes the importance of the “little torques to our hearts” that volunteers provide during people’s most difficult days. These moments of connection, gratitude, and shared humanity serve as a powerful motivator for her and her fellow Red Cross volunteers.
When asked about volunteering with the Red Cross, Amy encourages others to join, highlighting the diverse range of opportunities available. From office work and media centers to shelters, IT, military services, medical support, counseling and beyond, there truly is a role for everyone. Amy’s journey exemplifies the profound impact a dedicated individual can have, contributing to the collective effort of the Red Cross in providing support, comfort and hope to those in need.
As Amy continues her service with the Red Cross, her story serves as an inspiration for others to step out of their comfort zones, embrace the spirit of volunteerism and make a positive difference in the lives of those facing adversity.
Red Cross Month is a national tradition that began in March 1943 when President Franklin D. Roosevelt issued the first Red Cross Month proclamation — and each U.S. president has followed ever since.
Join the Red Cross Month celebration by visiting redcross.org/volunteertoday to make a financial donation, become a volunteer or take a lifesaving skills course.