For Julia Muirhead, volunteering with the American Red Cross is not just about lending a hand during times of disaster—it’s a calling that fills her soul. Originally from Bellvue, Colorado, Julia has dedicated over eight years to serving as a Mass Care Shelter Supervisor. She first learned about the Red Cross at the age of six when her house burned down, sparking a lifelong passion for helping others.
When asked about her deployment experience, Julia emphasized that every mission is different. She has deployed more than 50 times, spanning a variety of locations, but not one of them started with the letter “M.” Her ability to adapt to unexpected changes was put to the test during a house-hunting trip in Kentucky when she was called to assist in Florida. “I was house shopping when I got emails, texts and several calls to help in Florida. I told them I was in Kentucky, but they informed me they could fly me out of there. They needed supervisors, so I left from Kentucky for Florida,” she said.
During a typical deployment, Julia focuses on ensuring the safety and well-being of shelter residents. “My day-to-day involves making sure people have a safe place to sleep, food to eat, someone to talk to if they need it and medical care for those in need,” she shared. These basic necessities, while simple in nature, provide comfort to those who have lost everything.
One of Julia’s most significant memories is from Tallahassee, Florida, during Hurricane Helene. She recalled the fierce winds, trees falling and the metal roof tearing off the awning of a school where they were sheltering. However, her compassion was truly tested when a man shared his story about a tree falling on his home, causing him to lose his animals and nearly his life. Julia also remembers a little girl who had lost everything and needed shoes to play outside. “I found one pair of pink shoes with little diamonds. They fit her perfectly, and she was so excited to go outside and play,” she recalled, with emotion.
Another memory that stands out for Julia was when the shelter’s residents, tired of canned meals, began craving something more comforting. “After nine days of pre-cooked food, everyone wanted biscuits and gravy. A client jokingly told me he would marry me if I made some. So, I went to the store, bought ingredients, and cooked for everyone. They were so happy and I even got a marriage proposal!” she said with a laugh.
Julia’s journey with the Red Cross began when she was asked to help muck out homes during the 1997 Fort Collins Spring Creek flood. Since then, she has gained CPR/First Aid training, became an EMT through Front Range Community College and continued to dedicate herself to Red Cross missions.
When asked why she volunteers, Julia said, “The joy I get from helping others fills my soul. There’s no better feeling than helping someone during the worst part of their life find hope and kindness.” She encourages others to volunteer but stresses the importance of being prepared—both physically and mentally. “You need to pack ultra light, plan on sleeping on a cot and remember, no electricity. Be open-hearted, work with all kinds of people, and always have a buddy.”
During her deployments, Julia has worked with some exceptional colleagues. She gave a special shoutout to Tom Christianson, who “stepped fully out of his comfort zone” and exceeded all expectations during their deployment. She also praised Jen, a new local Shelter Manager, who “hit the ball clear out of the park.”
Outside of the Red Cross, Julia enjoys spending time in the great outdoors. She’s an empty nester who loves camping, hiking, backpacking and traveling with her family. When she’s not on deployment, she stays active in her community, supporting local food pantries and continuing to answer the call whenever the Red Cross needs her.
For those considering volunteering with the Red Cross, Julia offers these words of wisdom: “It’s not easy, but it’s worth it. Keep your heart open, your hands ready and always remember that every person you meet has their own story.”
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